Data roaming is not working
2 minroamingdata roamingsettings
Data roaming must be enabled on the MondoMate eSIM profile specifically — not just on your regular SIM. This is the most common reason roaming fails even when the eSIM is installed correctly.
Enable roaming on the MondoMate eSIM
iPhone (iOS)
- 1Settings → Mobile Service
- 2Tap your MondoMate eSIM line (NOT your regular SIM)
- 3Enable 'Data Roaming'
- 4Go back and confirm MondoMate is set as the Mobile Data line
Android
- 1Settings → Network & Internet → SIM Manager
- 2Tap the MondoMate eSIM profile (NOT your regular SIM)
- 3Enable 'Data roaming' or 'Roaming'
- 4Confirm MondoMate is the preferred mobile data SIM
Still not working?
- 1Toggle roaming off and back on on the MondoMate profile
- 2Turn flight mode on and off to reset the network connection
- 3Try selecting a mobile network manually in Settings
- 4Restart your phone
Do not enable roaming on your regular SIM — this will cause charges from your home operator instead of using MondoMate data.
Still not connecting? Contact support
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