My eSIM says 'No service'
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If your MondoMate eSIM shows 'No Service', the most common causes are: the eSIM is not set as the data line, data roaming is not enabled on the MondoMate profile, or the phone needs a network scan after landing.
Steps to resolve 'No service'
- 1Check that your destination is covered by the MondoMate plan you purchased
- 2Wait 2-3 minutes after landing — networks take time to register in a new country
- 3Toggle flight mode on and off to force a network scan
- 4Make sure MondoMate is selected as the mobile data SIM
- 5Make sure data roaming is enabled specifically on the MondoMate eSIM profile (not just your regular SIM)
- 6Try selecting a network manually in mobile network settings
- 7Restart your phone
- 8Check that the eSIM plan is still active and not expired in your dashboard
Where to enable data roaming
iPhone (iOS)
- 1Settings → Mobile Service
- 2Tap your MondoMate eSIM line (not your regular SIM)
- 3Enable 'Data Roaming' on that specific line
Android
- 1Settings → Network & Internet → SIM Manager
- 2Tap the MondoMate eSIM profile
- 3Enable 'Data roaming' or 'Roaming' on that profile
Busy airport terminals can take longer to register. Walk toward the exit or a window and try toggling flight mode again.
Still no service after all steps? Contact support
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