My eSIM is installed but I have no data
3 minno datainstallednot working
If your eSIM shows as installed but no mobile data is working, the most common cause is that MondoMate is not set as the active data SIM, or that data roaming is not enabled on the MondoMate profile specifically.
Steps to fix
- 1Go to Settings → Mobile Data (iPhone) or SIM Manager (Android)
- 2Make sure MondoMate eSIM is selected as the data line
- 3Go into the MondoMate eSIM settings specifically and enable 'Data Roaming'
- 4Turn flight mode off and on again to force a network reconnect
- 5Try selecting a network manually in your device's mobile network settings
- 6Restart your phone
Sometimes it takes a minute or two to connect after landing. Give it a moment, try flight mode toggle, then check data roaming on the MondoMate profile.
Still no data? Contact support
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