I deleted my eSIM by mistake
2 mindeletedremovedesim lost
Deleted your eSIM? Act quickly and contact support before doing anything else.
Most eSIM profiles can only be installed once. If you delete your eSIM, it usually cannot be reinstalled using the original QR code or link.
What to do immediately
- 1Do not try to reinstall the eSIM using the original QR code or link - it will not work
- 2Do not purchase a new plan yet - contact support first
- 3Contact MondoMate support with your order number and email address
- 4Explain what happened and how much data was used (if any)
- 5Wait for support to advise on next steps
Can it be restored?
In some cases, depending on the plan and provider, support may be able to issue a replacement profile. This is not guaranteed - act as quickly as possible for the best chance of a resolution.
Before your trip: never delete an eSIM profile unless you're certain you no longer need it. If unsure, contact support first.
Contact support immediately
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