My eSIM will not install
4 mininstallfailederror
Common reasons why eSIM installation fails and how to fix them.
Solutions to try
- 1Confirm your device supports eSIM - check Settings for 'Add eSIM' option
- 2Ensure your phone is connected to a stable Wi-Fi network
- 3Restart your phone and try the installation again
- 4Update your device to the latest software version
- 5Try manual installation using the SM-DP+ address and activation code
- 6If the QR code has already been used, contact support - do not try to scan it again
Do not delete any partially installed eSIM profiles. Contact support before making any changes.
Contact support with your order number
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