I cannot connect after crossing a border
2 minbordernew countryconnection
Moved to a new country and your eSIM isn't connecting? Check these steps.
- 1Check that your plan covers the new country - some plans are single-country
- 2Toggle flight mode on and off to force a network scan
- 3Go to mobile network settings and select a network manually
- 4Wait a few minutes - border areas sometimes have weaker signals
- 5Contact support if your plan should cover the new country but doesn't connect
Regional and global plans cover multiple countries. Single-country plans only work in the purchased destination.
Was this article helpful?