When should I install my eSIM?
Your plan only starts when you use data at your destination. Installing doesn't start it, so you can install now and leave the eSIM until you land.
Help for your purchased eSIMInstallation vs. activation
There are two separate steps: installing the eSIM profile onto your device, and activating mobile data. You can install well in advance and activate only when you need it.
| Install | Activate mobile data | |
|---|---|---|
| When | Before you leave - at home on Wi-Fi | When you arrive at your destination |
| What happens | eSIM profile is added to your device | Data starts working on the local network |
| Requires | Wi-Fi connection | Being in a supported coverage area |
Install before you leave. Activate when you land. This way you'll be online within seconds of arriving.
When does data usage begin?
This depends on your specific plan. Some plans start counting data from the moment the eSIM is installed or purchased. Others only begin when the eSIM connects to a network at your destination. Check your plan details in your MondoMate dashboard.
Do not delete your eSIM if something seems wrong before or during your trip. Most eSIM profiles can only be installed once. Contact support first.
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