Terms of Service

MondoMate is a brand of NexCon.io ApS, company registration 40831517 / VAT DK40831517, Buchwaldsgade 50, 5000 Odense C, Denmark. NexCon.io ApS is the seller for direct MondoMate purchases. For partner purchases, the legal seller must be identified before purchase.

Your order and the terms accepted when purchasing form the agreement. The specific product information about coverage, data, validity, price and currency supplements these terms. The Business addendum applies to business purchases for their own users. Partner and whitelabel arrangements require a separate agreement. Mandatory consumer rights always apply.

The buyer enters into and pays for the purchase. The recipient or user is the person granted access to the eSIM service after verification. A code or purchased right provides access to a package; it is not itself an installed eSIM profile. Redemption, installation and package start are separate events.

You may purchase for family, other recipients and employees through supported flows. Once bound to a person or installation credentials have been reserved or disclosed, a right cannot be freely reassigned. Contact support to correct mistakes. Paying for another person does not grant access to their private usage or support conversations.

You must be able to enter into a binding contract and have authority when buying for a business. Before purchase, check that the device supports eSIM, is carrier-unlocked and that the package covers your trip. Installation requires a working internet connection.

Provide accurate contact and billing information. Keep login credentials, access links and installation information private. Contact support if you suspect misuse. An information error does not itself remove mandatory rights.

MondoMate provides prepaid mobile data through local networks. Unless expressly stated in the product, ordinary voice calls, SMS and a telephone number for calls are not included. The MondoMate data package does not provide ordinary telephone calls to emergency numbers such as 112; keep another way to reach emergency services.

The countries, data allowance and duration shown for the product apply to your purchased package. An app language does not imply staffed support in that language. Contact details are below.

The total price, payment currency and applicable taxes are shown before payment. We charge the confirmed payment currency; indicative converted catalogue prices are not a separate agreement. Your card issuer may apply its own exchange rates and fees under your agreement with it.

A receipt documents payment; any VAT invoice must include the relevant invoice information. Entering a business or VAT number alone does not trigger a VAT exemption. Reverse charge requires the applicable conditions to be met and business/VAT status to be verified. Contact support about incorrect tax or invoice information.

You may install before travelling. Installation alone does not start the package validity period. A package normally starts on the first recorded data usage within its coverage. Enable data roaming when using it and avoid unintended background data outside coverage.

Conversion to a country outside coverage requires your active choice after the country, new data allowance and validity have been displayed. Recorded out-of-coverage usage does not itself accept a conversion. Neither a warning nor a technical usage threshold is acceptance. Without acceptance, your original package right is retained; connectivity outside coverage is not guaranteed.

Deleting or disabling the eSIM does not pause a started package. Supported reinstallation for the same verified user preserves remaining rights and the original expiry. Reinstallation requires identity and technical checks and does not provide a fresh allowance, renewed validity or unrestricted transfer to another device or person.

When we record at least 250 MB in a country outside package coverage, we request a network data pause if no other valid package covers the connection. Your original, unstarted package is preserved without starting its validity period. Network reports and execution may be delayed; the threshold does not guarantee an immediate stop. Using Wi-Fi, you can choose conversion in your dashboard or request reconnection once you reach the original coverage area. Reconnection does not convert the package. A maximum of two manual reconnections per 24 hours applies; newly recorded out-of-coverage usage can pause data again.

The standard redemption period for newly purchased paid codes is 90 days from issuance, unless a different period is clearly agreed before purchase. The specific right shows its deadline. Previously issued rights retain their agreed expiry. Free or specially agreed rights may have a different disclosed deadline.

The redemption deadline is separate from package validity after start. It is not an automatic determination that paid value is forfeited or statutory refunds are refused. Contact support if a paid code cannot be redeemed. A person-bound or reserved right follows its installation status; the deadline must not be confused with an expiring login session.

A started package ends at its displayed expiry or when its data is used up. An additional purchase provides only the extra data, time and coverage shown; more data does not automatically add days. A new package and a top-up are different purchases. There is no automatic renewal unless separately agreed.

If support approves restoration of a converted package, only remaining value is converted back using the original ratio. Recorded usage and original expiry are preserved, including relevant top-ups. Restoration does not promise a fresh full original package.

For consumer distance purchases, a 14-day withdrawal right generally runs from conclusion of the contract, subject to statutory exceptions. Clearly tell us that you wish to withdraw before the deadline. You do not need to give a reason. You can email support@mondomate.com or send your declaration to our postal address.

Installing an eSIM does not itself extinguish the withdrawal right. Ordinary acceptance of these terms is not a separate request for early performance or a waiver of withdrawal rights. Payment for services already supplied following withdrawal requires the statutory conditions, including information and an express request, to be met. Any loss of the right requires the applicable legal conditions to be satisfied.

Statutory reimbursement has no general refund fee and normally uses the original payment method within the statutory deadline. Rules about used data, expiry or voluntary goodwill do not limit remedies for a defective service. Contact us with the order reference and a description so we can investigate, remedy the issue and provide any price reduction or refund to which you are entitled.

For purchases for another person, payment refunds normally go through the buyer and original payment. That alone does not permit disclosure of the recipient’s private information to the buyer.

You can also use Withdraw from contract without logging in. Review and confirm the declaration, then save the receipt and its receipt time. This function receives the declaration; the refund decision is handled separately.

MondoCoins are personal promotional credits for eligible private MondoMate purchases, not a bank account, purchased currency or investment. 100 MondoCoins give EUR 1 of purchase credit. They cannot be transferred, sold or exchanged for cash, except where mandatory law requires otherwise. This edition introduces no expiry date for existing or newly earned coins.

You earn 5% of the amount actually paid with money after discounts and MondoCoins, including applicable tax, on eligible private purchases made under this edition: new eSIMs, new packages, top-ups and purchases for family or other recipients, including paid codes. Business, Business Monthly, partner and whitelabel purchases are excluded. Free rights, code redemption or claiming an already purchased right do not earn another reward. Only the buyer earns the purchase reward, not also the recipient. Payment with coins earns no coins on that portion.

Rewards use the purchase’s fixed EUR conversion and are rounded down once to whole coins. For example, EUR 20 paid with money earns 100 coins; EUR 15 paid with money and EUR 5 in coins earns 75 coins. Other-currency conversion and payment rounding are fixed with the order, not recalculated at a later exchange rate.

A purchase reward is pending after confirmed payment and becomes available no earlier than 14 days after payment capture, provided delivery is confirmed and there is no unresolved payment dispute. The wallet shows pending and available amounts. A guest buyer must verify the purchase email to access the reward; sharing a code or installation link does not share the buyer’s wallet. Failed or cancelled payments earn no reward.

Available coins can be selected at supported private checkouts after identity verification. The checkout shows the coin deduction and remaining money payment before confirmation. A partial coin payment must leave at least EUR 1 payable with money; otherwise use fewer coins or cover the full purchase with coins. Local-currency rounding can limit the smallest usable deduction. Reserved coins cannot be spent twice and are released if the purchase fails or is cancelled. An ordinary discount reduces the reward base. A referral discount cannot be combined with spending coins on the same order.

Referral bonuses are separate from purchase rewards. The referral offer states the inviter’s reward, the new buyer’s discount, any minimum purchase and the waiting period before use. The buyer must meet the displayed first-purchase conditions and cannot refer themselves or use another account for the same person to obtain a bonus. A referral qualifying purchase may also earn the buyer’s normal purchase reward on its actual money payment. Any refund of the qualifying order, including a partial refund, reverses the entire inviter’s referral reward.

Support may grant discretionary goodwill coins in the amount communicated to you. These are not a new paid purchase and do not themselves earn a purchase reward. Goodwill is additional to mandatory remedies: accepting or using goodwill coins does not waive your statutory rights, and we will not replace a legally required money refund with coins without your valid agreement.

When a purchase is refunded, money and spent coins are returned according to the original payment allocation; rounding is reconciled at full refund. Coins paid are returned as coins, not an extra money refund. A full refund reverses the purchase reward in full; a partial refund recalculates it proportionately on the money payment remaining after refund. If a reversed reward has already been spent, the wallet may show a negative coin balance, which future coin credits offset before becoming spendable. We do not charge your card for that balance or deduct it from a money refund you are legally owed.

A payment dispute may hold or reverse the reward linked to that payment. If the dispute is resolved in favour of the payment and the purchase remains eligible, the legitimate reward is restored without duplicate credit. We may correct demonstrable duplicate credits or errors and restrict evidenced fraud proportionately, explaining the adjustment and how to contact support where legally and safely possible. Suspicion alone does not automatically forfeit unrelated legitimate coins or paid rights.

The earning rate and conditions accepted for an order remain attached to that order. Future changes are disclosed before the affected purchase; publishing new terms does not retrospectively reduce earned coins, introduce expiry on existing balances or remove mandatory rights. Contact support@mondomate.com about your wallet or order and legal@mondomate.com about these terms.

Coverage and speed depend on the local network, signal, device and network load. The product states its coverage; general speed descriptions do not guarantee a particular speed everywhere. Any product-specific restrictions must be disclosed before purchase. Normal variation does not mean that we exclude responsibility for a defective service.

Usage and the latest recorded usage country may be delayed. Country status is not a live location. Alerts help you monitor the package but do not guarantee notice before every limit, particularly when network reports are delayed or batched.

Brands, software and content belong to their rights holders. The agreement grants access to use the service, not ownership of these rights. You may not republish or commercially use the brand or materials without permission or another legal basis.

The separate privacy policy describes personal data processing. Privacy information is not marketing consent. Marketing is a separate, optional choice. A business, family or partner does not automatically gain access to other users’ private information.

Personal use and lawful business use, including business travel, are allowed. Do not use the service for unlawful activities, attacks, fraud or unauthorised access. Resale, intermediary sales and whitelabel require a separate agreement. Ordinary business travel is not resale.

We may restrict specific misuse or access posing a security risk. Measures must be justified and proportionate, and we explain the reason and remedy where possible unless law or security prevents this. This does not automatically forfeit all paid rights.

We are liable under applicable law. Using network suppliers does not automatically release us from our contractual obligations. These terms do not impose a general exclusion of direct losses, liability for intentional or grossly negligent conduct, or mandatory consumer rights.

Take reasonable steps to limit loss when you discover a fault, without losing your rights. Any separately agreed business liability limits apply only in the relationship in which they were validly agreed.

Responsibility for third-party claims is assessed under applicable law and any valid separate agreements. Consumers are not subject to a general obligation to indemnify MondoMate for every claim or cost.

During exceptional events outside reasonable control, we assess remedies and inform affected customers. Such events do not automatically remove rights to terminate, obtain a price reduction or receive reimbursement for an undelivered service. Liability is assessed under applicable law.

The document version accepted for your purchase applies to that purchase. A new website version does not rewrite existing agreements. Changes for future purchases are shown before the new agreement is concluded.

If legal, security or technical reasons require changes to an existing service, we explain the reason, effect and relevant options as required by law. Publishing updated terms is not itself consent to reduce a paid package.

Danish law governs the agreement without depriving you of mandatory protection under rules applicable to you as a consumer. These terms do not force consumers to bring proceedings exclusively before a court in Odense.

First send your complaint to support with your order reference and requested resolution. If we cannot resolve it, you can examine complaint options at the Danish Telecommunications Complaints Board; the board determines whether it has jurisdiction. Your national consumer authority can also advise on the appropriate complaint body.

NexCon.io ApS · Buchwaldsgade 50 · 5000 Odense C · Denmark · company registration 40831517 · VAT DK40831517. MondoMate support: support@mondomate.com. Questions about these terms: legal@mondomate.com. Company telephone: +45 66 11 83 11.

Keep your order confirmation and accepted terms copy. The specific order identifies the price, currency and purchased product. This edition is available in the supported website languages; the accepted language and document version are recorded with the purchase. No language provision limits mandatory rights or required local information.

When a business purchases for its employees or other authorised users, the business is the buyer and responsible for payment. Each user verifies their own access. The business must authorise its administrators and remove their access when roles change or employment ends. Personal logins and the portal’s MFA requirements must not be bypassed.

Owners can purchase; admins can purchase with assigned purchase permission; viewers have read access. Pools contain issued rights with their own deadlines. Portal assignment is allowed, but person-bound rights or disclosed installation credentials cannot be freely reassigned. Removing an employee from the business does not automatically delete their already bound rights or change their expiry.

The business can view supported assignment, installation and package status. This does not grant access to an employee’s private usage information, live location, personal dashboard or support conversations. Status may be delayed.

A consumer’s 14-day withdrawal right does not automatically apply to business purchases. Remedies for defects and separately agreed return rights remain. Unused pools are not automatically refunded, but may be referred to support. Special prices, credit, subscriptions, SLAs, return arrangements and tax treatment must be stated in the relevant agreement or order; portal access does not itself promise them.

This addendum supplements the common terms. Expressly agreed written business terms take precedence on the same matter between those parties. Business access does not authorise resale or whitelabel.

Partnerships, intermediary sales, resale and whitelabel require a separate written agreement with NexCon.io ApS. It defines the model, legal seller, payment recipient, pricing, settlement, refunds/chargebacks, branding, support, personal data processing and termination, including treatment of existing end customers.

Between NexCon.io ApS and the partner, expressly agreed special terms take precedence on the same matter. The partner agreement does not silently change the end customer’s contract or limit mandatory rights. The end customer must be told the seller and applicable terms before purchase.

A partner logo does not itself change the seller, service provider or data controller. Branding access does not promise a dedicated webshop, own domain, automatic split payments or a particular settlement model. Data roles and any processing agreement are determined by the actual processing.