What does SIM-locked mean?
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A SIM-locked phone is configured by the original carrier to only work with their own SIM cards or eSIM profiles. This can prevent you from installing a MondoMate eSIM — even if your phone technically supports eSIM.
If your eSIM will not install, your phone may be SIM-locked to a specific operator. Contact your mobile operator to confirm whether your device is locked or unlocked.
How to get your phone unlocked
Contact your current mobile operator and request an unlock. Most operators unlock for free once the contract is complete or the device is paid off. The process varies by operator and country.
Do not purchase a MondoMate eSIM before confirming your phone is both eSIM-compatible and SIM-unlocked. If in doubt, contact support before buying.
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